Return Policy

Return & Refund Policy

At BeautyLIV, your satisfaction, confidence, and peace of mind are central to our luxury beauty experience. We take immense pride in offering an unmatched curation of over 420 premium brands and more than 5,500 100% authentic products. We understand that occasionally, a return may be necessary, and we are committed to making our return process as straightforward, clear, and professional as your shopping experience.

Return Conditions & Eligibility: Due to the premium, delicate, and personal nature of luxury fragrances, advanced skincare, and cosmetics, products eligible for a return must be completely unopened, unused, unaltered, and retained in their original, factory-sealed retail packaging (including all protective plastic wraps, brand seals, and intact labels). To initiate a return request, please contact our dedicated Customer Care team within 14 days of receiving your delivery. Please ensure your order number and clear details regarding the item are included in your communication.

Processing & Refunds: Once your return parcel is safely received at our fulfillment center, our quality assurance team will inspect the item to verify its pristine condition. Upon successful inspection, your refund will be processed promptly back to your original method of payment. Please note that return shipping arrangements and any associated local transit costs or duties remain the responsibility of the customer, unless the return is a direct result of an internal operational error on our part.

Our Promise of Support: Our long-standing reputation for customer excellence is independently verified by thousands of genuine shoppers on our official Trustpilot profile. If you experience any unexpected transit issues, receive an incorrect item, or need precise guidance on how to safely package your return, please reach out to us immediately. We are always here to ensure your journey with BeautyLIV is flawless from start to finish.

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  • Email: [email protected]
  • Address: 1 Eagle St Brooklyn NY 11222
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